ABOUT THIS WEBINAR
To meet today's competitive lending demands, you need to have an eye on the current economy and have a vision for your credit union's success. Ensure your credit union is ready to tackle 2010 by attending this webinar. You will learn ways to analyze members' financial troubles and gain a better understanding of how to help them reach their financial goals. You will also gain a strong foundation that helps you build long-term lending relationships with members.

This event is in conjunction with the CUNA Lending Council.
This webinar is a part of the CUNA Consumer Lending eSchool which starts August 2, 2010. Click here for more information

TOPICS & OBJECTIVES

Credit Counseling & Your Role as a Loan Officer

Through this webinar, you will:

• Learn ways to analyze financial troubles
• Consider the implications of loans as a solution to debt
• Gain a better understanding of how to guide members to help them achieve their financial goals
• Examine a financial counseling model

WHO SHOULD ATTEND
This webinar is beneficial for lending staff or anyone at your credit union that would like to learn key consumer lending skills.

INSTRUCTORS
Harry Strausser, III
Harry is president of the Remit Corporation and Interact Training and Development where he oversees the operation of a full-service collection agency and coordinates the training programs of its educational subsidiary. Harry is active in both the Pennsylvania Collectors Association and ACA International in which he is a certified instructor. He has instructed more than 150 seminars for the ACA. At the 1993 International Conference in San Antonio, he was named "instructor of the year" for that organization and is a member of the International Fellowship of Certified Collection Executives. In January 1998 he was the recipient of the Kurt Swersky Innovative Leadership Award at the Leadership Forum of the American Collectors Association held at Snowmass, CO. He was a founding board member of the Northeast Pennsylvania Chapter of the International Credit Association. He currently serves on the ACA International Executive Committee as Treasurer.


WEBINAR OVERVIEW
to Just like in face-to-face classes, CUNA Webinars allow you to see and hear a presentation, ask questions of the instructor, and refer to handouts. You need only a speakerphone and computer with Internet connection. With a computer projection screen, it's easy to provide this training to a whole roomful of staff!

When you register for an event, the connection information will be e-mailed to you 24-48 hours before the event. If you are registering for an event the day it is being held, please call 800-356-9655, ext. 4249 or e-mail training@cuna.coop for assistance.

Did you know...in addition to attending this event live, your tuition includes six months of unlimited access to the archived (recorded) event within 48 hours of the live event for your entire credit union. See the archived events available to you and your credit union.

CUNA Webinars use Adobe Connect to provide an interactive and convenient online learning environment. Whether you are a first time Adobe Connect user, or simply need a refresher, take a short tour. You'll learn how to effectively interact with the presenter and your peers during live webinars.

CANCELLATIONS
The last day for cancellations was August 8, 2010. Substitutions are accepted anytime prior to the start of the program at no additional cost. Simply fax event and contact information, listing the new participant and who they will be replacing. Cancellation fees do not apply for free or complimentary programs.